Activate a subscriber

The short version

1. The device is connected at the customer's home.
2. It appears under Discovery on its own.
3. You pick the customer's package, give it a name, and confirm.
4. It comes online.

There is no command line in that list, and that is the point. The line profile, the service port and the VLAN are written to the OLT for you.

Before your first activation: set up a package

A package is your speed tier — what the rest of the network calls a profile. Define each one once, and it can be applied to any OLT in your fleet.

Doing this first is worth the five minutes. If every activation invents its own settings, you end up with a network where no two subscribers are configured the same way, and troubleshooting becomes archaeology.

Naming

Give every subscriber a name that a human can search for — the customer's name, or their account number. You will be searching this list under pressure, and "the device on port 3" is not something you can search for.

When it does not come online

• Never came online at all. Almost always the fibre or the device itself. Check the signal reading first: a very weak or absent signal is a physical problem, not a configuration one.
• Came online, then dropped. Check the offline reason on the subscriber. It tells you whether it was a power cut, a fibre problem, a reset, or someone switching the device off — which are four completely different call-backs.
• Online but no internet. The device is talking to the OLT, so the fibre is fine. That points at the package or the customer's internet login, both of which you can check and fix remotely.

Removing a subscriber

Use Delete ONU on the subscriber rather than tidying up on the device by hand. It removes the service ports and the registration on the OLT together, so nothing is left orphaned — leftover service ports are the usual reason a port refuses to accept a new subscriber later.

If the device is still physically connected it returns to the discovery queue afterwards, ready to be onboarded again.